Does confidentiality for information and documents remain intact?
Yes, absolutely! The Falk Group is working in business mediation or advisory exclusively with "registered mediators" and consultants from the list of the Austrian Ministry of Justice. Therefore, they are subject to an extremely rigorous and comprehensive "absolute" obligation to confidentiality according to § 18 of the Mediation law. This means that even in case of release by the clients, under normal circumstances, it is even not allowed to become a witness in court. Also our whole administrative staff and the cooperation partners of the FALK group are subject to this main principle of business confidentiality.
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Assumption of costs by Chamber of Commerce and/or legal protection insurance is possible!
Threatening or critical situations in the form of interference in the internal and external communication sometimes fall down all of a sudden on a company. Immediate countermeasures, at least, contain the costs of conflict or are even a chance and provide an added value. The earlier you react, the better it is. Even if you are already in court, according to an EU-directive the process can be interrupted for a mediation at any time.