THE BOOK PROVIDES THEORETICAL FOUNDATIONS AND THE REFLECTION OF THE ROLE OF MEDIATOR AND INTERNAL CONFLICT MANAGER INSIDE IN DIFFERENT AREAS OF PRACTICE BASED APPLICATION OF THE MASTER COURSE UNIVERSITY "EUROPEAN GENERAL MEDIATOR (EGM)."

Gerhard Falk / Peter Heintel / Krainz Ewald (ed.) Writings on group and organizational dynamics, Wiesbaden, 2005, ISBN 3-8100-3957-8

Mediation as an alternate conflict management is practiced more frequently and also the application fields propagate. This requires both basic and application-oriented reflection of the procedure and its usefulness. The book gives an overview of the main theoretical and methodological models for conflict management and discusses the inherent laws of different conflict resolution processes in different social systems. In addition the book explains the requirements of the education and training of future mediators / inside basis of the conducted since 1999, Master's University course "European General Mediator (EGM)."